Frequently Asked Questions
Q: Can I return my jewelry or accessories?
A: If you are not 100% satisfied with your purchase, please email us at Kbowditch@bresnan.net to return your purchase for a full refund within 15 days of receipt of purchase. We will issue a refund, exchange, or give instore credit for the item(s) returned upon arrival of accessories. Refunds outside of 15 days are subject to credit only. Please don't hesitate to contact us with any additional questions at any time. We adore our products and want to make sure you love them too.
*Shipping charges will not be returned - please note that you are responsible for all return shipping charges.
*All sale items purchased are non-refundable
*Gift cards are non-refundable
Q: Do you offer gift wrapping?
A: We are happy to wrap your purchase for you. Please e-mail (Kbowditch@bresnan.net) us immediately before or after placing your order to make this request.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, American Express, Discover & PayPal for all orders on our online jewelry & accessories boutique.
Q: Do you offer free shipping?
A: Free shipping is currently not available due to inflation. Shipping in the US (not including Alaska and Hawaii) is a flat rate of $10
Q: Where do you ship from?
A: We are based in Missoula, Montana located along the Clark Fork River.
Q: Do I have to pay duties?
A: You'll never have to pay duties on standard shipping from the United States. Orders shipping to international locations & Canada maybe be subject to duties & taxes, which we cannot control.
Q: What are international shipping and handling rates?
A: Alaska & Hawaii - $45.00, International - $56.00
Q: Need express shipping?
A: Need your Sage Accessories purchase right away? Not a problem. Call the studio 406.531.8259 or email us at Kbowditch@bresnan.net - we offer three-day shipping. Extra shipping charges will apply & will vary based on the size & weight of your purchase.
Q: When will my order arrive?
A: The time it takes for your order to arrive will depend on your location. Shipping times are only estimates and exclude holidays, weekends & unforeseen postal delays. Once an order is shipped, we are unable to expedite it.
United States: 5-7 business days
International: 20+ business days
Canada: 15+ business days
Q: What gold doesn't tarnish?
A: Gold doesn't tarnish because it is a highly unreactive metal and does not react with oxygen or water. This property of gold makes it an ideal material for jewelry and other decorative items as it retains its shine and luster over time.
Q: Will 14k gold turn green?
A: It is highly unlikely that 14k gold will turn green as it is composed of 58.5% pure gold, which is a non-reactive material. However, the metal alloys used to create the other 41.5% of the material may react with certain chemicals or substances causing discoloration or tarnishing. It is important to properly care for and maintain your 14k gold jewelry to prevent any potential issues.
REFUND POLICIY
We want you to love your purchase as much as we do. If for whatever reason you are unhappy, please email us at Kbowditch@bresnan.net. We will be happy to exchange your product or use a refund. Once we receive the item(s) we will issue the refund or send the requested product for exchange.
All eligible exchanges, store credit or refunds if returned within the 15 days.
*Shipping charges will not be refunded. *All sale items are FINAL SALE! *Refunds are only allowed on full price merchandise.
*Send all returns to: Sage Accessories 259 West Front St. Suite #2 Missoula, MT. 59802
*We are not responsible for missing packages.